Frequently Asked Questions
Everything you need to know about shopping with Asmodee USA
What is the standard shipping timeframe for orders?
We offer standard shipping across the United States, typically arriving within 3 to 7 business days. Expedited shipping options are available at checkout for those who need their fashion essentials sooner.
How do I initiate a return or exchange?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Simply visit our online portal to generate a prepaid return label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure a perfect fit.
What payment methods do you accept?
Asmodee USA accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
We are committed to ethical fashion. A significant portion of our collection is made from organic cotton and recycled fabrics, and we work exclusively with manufacturers who adhere to fair labor standards.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.